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FAQ Abstract®

WHY CAN'T I COMPLETE MY ORDER?

When a product is not in stock, you can sometimes still put it in the shopping cart. At checkout you will receive a message that products with a *** are not available in the quantity you want. Next to or below the name of the unavailable product you will see 3 red stars. 

If you entered more than 1 for number, you can try to reduce the number. Do the stars stay visible? Then it is unfortunately not possible to order this product and you will have to remove it from the shopping cart. You do this by clicking on the red cross next to the article. 

Ordering on a smartphone or tablet and not seeing the stars? Then flip the screen horizontally and they should be visible. 

WHAT IS THE DELIVERY TIME FOR MY PACKAGE?

We do our utmost to process your order as quickly as possible. Please note, however, that we cannot ship every package on the day of the order. In addition, the transport services are also very busy and your order can also be delayed there. Count on approximately 3 to 5 working days. We will keep you informed of the status of your order by email. We will contact you personally in case of any problems.

My order was delivered according to the delivery service, but I have not received anything?

We recommend asking around first, because your package may have been delivered to your neighbours. If you can't find it anywhere, you can of course contact us and we will help you further.